Due to Covid 19 Lock Down restrictions, some shipping zones may experience delivery delays. See our FAQs for more information

Frequently Asked Questions

Frequently Asked Questons


Our business is committed to ensuring your health and safety during the Covid-19 pandemic. This may affect how you are able to collect orders or interact with our team. Please see our response measures below:

Requirements for Clients and Guests:

  • We are limiting public access to our office. Clients are required to schedule an appointment before coming to collect an order. This helps us control the number of people in our office at any given point and ensures we can adequately screen our clients and guests.
  • Collections by clients are restricted to Mondays, Wednesdays and Fridays from 9am - 3pm unless by other prior arrangement. Please contact us if you need support outside of these times.
  • All clients and guests are requested to wear a mask while on our premises at all times.
  • Clients are requested to submit to a temperature check before entering our premises. Clients are also required to sanitise their hands on entry. We reserve the right to deny entry to our office in the event that a client displays any symptoms of infection
  • By entering our premises you agree that your contact information will be recorded for control purposes.
  • We apologies but no beverages or food may be offered to clients and guests.

Please use sanitiser before and after contact with any surfaces or objects

Client Indemnity:

  • By entering our premises you confirm that you have not been (knowingly) exposed to Covid 19 in the last 14 days.
  • While every effort is taken for your protection Clients/Guests entering our offices or making use of our services indemnify Niche Hair Care and its representatives of any liability to your health and wellness as a result of potential exposure to any contagion while on our premises.

 

Our in-house measure to protect you:

  • All our employees are required to do a temperature screen at the beginning of each working day.
  • Employees are required to wipe down common surfaces in the reception and common areas/surfaces after each guest/client exits.
  • Employees are required to minimize contact with guests and should wear a face mask during their entire interaction with guests/clients.
  • Employees involved in packing shipments are required to wear gloves when handling stock.
  • Sanitising stations have been set up around our office and warehouse and employees are encouraged to sanitise their hands regularly.

If you are unhappy with the service received or feel that a staff member failed to take necessary safety measures while in your presence please let our office management know.

TERMS OF SERVICE

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OVERVIEW

This website is operated by Niche Group Holdings Pty (Ltd) trading as Niche Hair Care. Throughout the site, the terms “we”, “us” and “our” refer to Niche Group Holdings Pty (Ltd) trading as Niche Hair Care offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Niche Group Holdings Pty (Ltd)  trading as Niche Hair Care, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Niche Group Holdings Pty (Ltd)  trading as Niche Hair Care and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 8 Rambo Junxion 400 Roan Crescent, Randjiespark, Johannesburg, 1685


SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected]

As lock down restrictions change from time to time, the movement of our courier partners may also be impacted. During this time we are working closely with the couriers to ensure that your parcel is delivered as quickly as possible For delivery to major centres we aim to meet delivery within  1 - 3 working days.
  • All  centres in Gauteng: 1 - 2 working days
  • Other major centres: 2-3 working days
For remote areas (non major centres) there are delays in courier deliveries. On average we are able to deliver within 4 working days but in rare cases this may extend to 7 working days. If you have any concerns about the delivery of your parcel please feel free to chat to our support team. A live chat link is available on the bottom left hand side of your screen. Our chat agents are active Monday - Friday between 9am and 4pm to assist you. Alternatively you can call our office Monday - Friday between 9am - 6pm for assistance: + 27 10 312 6584.
We provide delivery within South Africa. Delivery to other countries can be arranged at an additional shipping fee to the customer. We use international shipping partners such as DHL. To get assistance with this option please contact our office. Please allow more time for this process as shipping quotes will be based on the size of your order and must be obtained from the courier before we can invoice you.

GIVEAWAYS/ COMPETITIONS AND PROMOTIONS

  • Unless otherwise stated all giveaways, promos or competitions run by Niche Hair Care via this website are only open to residents of South Africa over the age of 18 years.
  • Winners will be selected from entries received during the Giveaway/Promo/Campaign Period.
  • Prizes are not transferable and cannot be redeemed for cash. Prizes that are not redeemed within 60 days from the date winners are announced will automatically be forfeited. 
  • Where prizes include 3rd party service providers additional terms and conditions or restrictions may apply.
  • Prizes are limited to the items described in the campaign. Unless otherwise stated the prizes does not include transport, accommodation or logistics costs associated with redeeming the reward.
  • As a condition of entry into the Giveaway/Promo/Campaign, except where prohibited by law, each entrant and each winner by accepting a prize grants the Sponsor and its affiliates, legal representatives, assigns and licensees, all right, title and interest to publicize, broadcast, display and/or otherwise use the Giveaway/Promo/Campaign entrant’s name, city, Province, and biographical material (collectively, "Licensed Rights") in any media now or hereafter known throughout the world in perpetuity for advertising and publicity purposes, without additional review, compensation, permission or approval of the winner.
  • By entering or participating in the Giveaway/Promo/Campaign, participants agree to be bound by these Official Rules, and by the decisions of Sponsor, which are final and binding in all respects. Giveaway/Promo/Campaign Entities are not responsible for: (1) any incorrect or inaccurate information or technical failures of any kind, (2) unauthorized human intervention in any part of the entry process or the Sweepstakes; or (3) any other computer, network, technical, human or other error, problem or malfunction that may occur in connection with the administration of the Giveaway/Promo/Campaign, the processing of entries, or the selection or notification of winners. Further, if, for any reason, the Sweepstakes is not capable of running as planned for reasons outside the control of the Sponsor which, in the sole opinion of Sponsor, may corrupt or affect the administration, security, fairness, integrity or proper conduct of the Giveaway/Promo/Campaign (or portion thereof), Sponsor reserves the right, at its sole discretion, to cancel, terminate, modify or suspend the Giveaway/Promo/Campaign (or portion thereof).
  • By participating in the Giveaway/Promo/Campaign, you agree to be bound by these Official Rules and the decisions of Sponsor. By accepting the prize, the winner agrees to release and hold Niche Hair Care and affiliates harmless from and against any and all losses, damages, rights, claims, actions and liabilities of any kind in connection with the Giveaway/Promo/Campaign or receipt or redemption of the prize. The winner assumes all liability for any injury, death, or damage caused, or allegedly caused, by participating in the Giveaway/Promo/Campaign or redemption of the prize.
  • Personal information collected through this Giveaway/Promo/Campaign is subject to the privacy policy set out in this website.

If you would like to return your order or part of your order please get in touch with our office on [email protected], providing your order number, the items you wish to return and reason for the return. Our support team will get in touch and may request supporting information about your order so as to be able to assist you accordingly.

Please note:

  • Returned goods must not be opened or used and must be returned in the original product container.
  • Only goods purchased from our online store (www.nichehaircare.co.za) can be returned to our offices. Products purchased on partner websites or other store locations must be returned to the respective retailer in accordance with their returns and refund policies.
  • Any shipping costs associated with returning or exchanging goods will be for the customer’s account.
  • Refunds for returned goods can only be made to the account from which payment was initiated.

If you have used your purchase and are unsatisfied with the results please let our customer service team know and they will assist you with information on correct product use. If you are still unsatisfied after your consultation we will advise you of available options for redeeming a coupon.

We are sorry this happened to you.

We make every effort to ensure that your order is delivered to you in perfect condition. Sometimes we may make an error or we may partially fulfill your order due to unforseen circumstances, in the latter case we will communicate this to you before shipping.

Should you receive damaged goods or have items  missing from your package without communication from our team please contact our customer service team within 48 hours of receiving your parcel. We will guide you on the next steps to ensure you get the missing order items.

Email: [email protected]

We are sorry this happened to you.

We make every effort to ensure that your order is delivered to you in perfect condition. Should you receive damaged goods or have items  missing from your package please follow the following guidelines for assistance:

  1. If the box you receive from the courier has been tampered with or there are obvious signs that a leakage or spillage may have occurred please do not accept the parcel. Return the parcel to the courier who will route it back to our office for inspection. Don't worry we will immediately send a replacement order to you once the courier has confirmed the parcel is routed for return.
  2. If you receive a  parcel with missing or damaged contents please contact our customer service team within 48 hours of receiving your parcel. We will guide you through the next steps for the return and replacement of any damaged/ missing stock items.

We ship for FREE within South Africa for any order over R650 in value (Ts&Cs apply).

Shipments within South Africa

Shipping rates for all other orders below the minimum value criteria and below 5kg will be charged at a standard shipping fee of R99.  Parcels exceeding 5kg (and which do not meet the minimum Free Delivery criteria) will incur additional shipping charges which will be automatically calculated by our system based on your location.

Shipments to areas outside of South Africa

Shipments to  outside of South Africa cannot be processed automatically by our system as we will need to consult an international courier for a shipping cost calculation.

Duty payments may apply and will be settled by the customer once calculated by the relevant customs authority. Please contact our customer service team for assistance or email [email protected]

Shipping support is only offered to Southern African countries (including South Africa, Lesotho, Swaziland, Zimbabwe, Mozambique, Botswana, Namibia, Malawi and Tanzania) at this time.

To request a product exchange please email [email protected] with your product  exchange request.

NB! Changes to your order will delay shipping

Any price differences as a result of the exchange will need to be settled before the goods can be dispatched.

Should you qualify for a credit, the credit amount will be allocated to your account and can be used for future orders on our site. No cash refunds will be processed in the case of product exchanges.

Please note, no product exchanges can be processed once an order has been marked as shipped.

Should you wish to exchange goods that have been dispatched or which have already been delivered please follow the guidelines of our returns policy.

Shipping to most major centres within South Africa is within 1 - 2 working days of receiving confirmation that your order has been shipped.

For remote centres the shipping time can be up to 4 working days depending on the couriers schedule.

We process VISA and MasterCard credit cards and bank debit cards through a secure SSL encrypted payment platform. We also accept electronic funds transfers (Please note that there may be a delay in delivery time for the latter payment option to allow time for funds transfer to be confirmed).