Due to Covid 19 Lock Down restrictions, some shipping zones may experience delivery delays. See our FAQs for more information

Orders & Returns

As lock down restrictions change from time to time, the movement of our courier partners may also be impacted. During this time we are working closely with the couriers to ensure that your parcel is delivered as quickly as possible For delivery to major centres we aim to meet delivery within  1 - 3 working days.
  • All  centres in Gauteng: 1 - 2 working days
  • Other major centres: 2-3 working days
For remote areas (non major centres) there are delays in courier deliveries. On average we are able to deliver within 4 working days but in rare cases this may extend to 7 working days. If you have any concerns about the delivery of your parcel please feel free to chat to our support team. A live chat link is available on the bottom left hand side of your screen. Our chat agents are active Monday - Friday between 9am and 4pm to assist you. Alternatively you can call our office Monday - Friday between 9am - 6pm for assistance: + 27 10 312 6584.

If you would like to return your order or part of your order please get in touch with our office on [email protected], providing your order number, the items you wish to return and reason for the return. Our support team will get in touch and may request supporting information about your order so as to be able to assist you accordingly.

Please note:

  • Returned goods must not be opened or used and must be returned in the original product container.
  • Only goods purchased from our online store (www.nichehaircare.co.za) can be returned to our offices. Products purchased on partner websites or other store locations must be returned to the respective retailer in accordance with their returns and refund policies.
  • Any shipping costs associated with returning or exchanging goods will be for the customer’s account.
  • Refunds for returned goods can only be made to the account from which payment was initiated.

If you have used your purchase and are unsatisfied with the results please let our customer service team know and they will assist you with information on correct product use. If you are still unsatisfied after your consultation we will advise you of available options for redeeming a coupon.

We are sorry this happened to you.

We make every effort to ensure that your order is delivered to you in perfect condition. Sometimes we may make an error or we may partially fulfill your order due to unforseen circumstances, in the latter case we will communicate this to you before shipping.

Should you receive damaged goods or have items  missing from your package without communication from our team please contact our customer service team within 48 hours of receiving your parcel. We will guide you on the next steps to ensure you get the missing order items.

Email: [email protected]

We are sorry this happened to you.

We make every effort to ensure that your order is delivered to you in perfect condition. Should you receive damaged goods or have items  missing from your package please follow the following guidelines for assistance:

  1. If the box you receive from the courier has been tampered with or there are obvious signs that a leakage or spillage may have occurred please do not accept the parcel. Return the parcel to the courier who will route it back to our office for inspection. Don't worry we will immediately send a replacement order to you once the courier has confirmed the parcel is routed for return.
  2. If you receive a  parcel with missing or damaged contents please contact our customer service team within 48 hours of receiving your parcel. We will guide you through the next steps for the return and replacement of any damaged/ missing stock items.

To request a product exchange please email [email protected] with your product  exchange request.

NB! Changes to your order will delay shipping

Any price differences as a result of the exchange will need to be settled before the goods can be dispatched.

Should you qualify for a credit, the credit amount will be allocated to your account and can be used for future orders on our site. No cash refunds will be processed in the case of product exchanges.

Please note, no product exchanges can be processed once an order has been marked as shipped.

Should you wish to exchange goods that have been dispatched or which have already been delivered please follow the guidelines of our returns policy.