Due to Covid 19 Lock Down restrictions, some shipping zones may experience delivery delays. See our FAQs for more information

Returns Policy

If you would like to return your order or part of your order please get in touch with our office on [email protected], providing your order number, the items you wish to return and reason for the return. Our support team will get in touch and may request supporting information about your order so as to be able to assist you accordingly.

Please note:

  • Returned goods must not be opened or used and must be returned in the original product container.
  • Only goods purchased from our online store (www.nichehaircare.co.za) can be returned to our offices. Products purchased on partner websites or other store locations must be returned to the respective retailer in accordance with their returns and refund policies.
  • Any shipping costs associated with returning or exchanging goods will be for the customer’s account.
  • Refunds for returned goods can only be made to the account from which payment was initiated.

If you have used your purchase and are unsatisfied with the results please let our customer service team know and they will assist you with information on correct product use. If you are still unsatisfied after your consultation we will advise you of available options for redeeming a coupon.