Due to Covid 19 Lock Down restrictions, some shipping zones may experience delivery delays. See our FAQs for more information

Help, my order was damaged on arrival.

We are sorry this happened to you.

We make every effort to ensure that your order is delivered to you in perfect condition. Should you receive damaged goods or have items  missing from your package please follow the following guidelines for assistance:

  1. If the box you receive from the courier has been tampered with or there are obvious signs that a leakage or spillage may have occurred please do not accept the parcel. Return the parcel to the courier who will route it back to our office for inspection. Don’t worry we will immediately send a replacement order to you once the courier has confirmed the parcel is routed for return.
  2. If you receive a  parcel with missing or damaged contents please contact our customer service team within 48 hours of receiving your parcel. We will guide you through the next steps for the return and replacement of any damaged/ missing stock items.